Legal Center
The rules, in plain language first
Every document opens with a short summary of what it means for you. The full text follows for when you need the detail. By creating an account you agree to the Terms of Service and Privacy Policy; the others explain how we work.
Terms of Service
The contract for using Yemoko: accounts, plans, payments, your data and our responsibilities.
Privacy Policy
What personal data Yemoko collects, why, who receives it, how long we keep it and your rights.
Data Processing Agreement
Yemoko’s commitments as processor of the personal data in your books, for GDPR and other privacy laws.
Refund and Cancellation Policy
How cancellation, refunds, upgrades, downgrades and failed payments work.
Subprocessor List
The providers that may process customer data, what each receives, and where.
Security and Data Protection Policy
How Yemoko protects your data: isolation, encryption, access control and incident response.
Need an annual contract or a service level?
Our Master Service Agreement and SLA, with invoiced billing and named support, is available for larger customers on request.